FAQ - Frequently Asked Questions

Who We Are

We are a veteran-owned brand founded by an active-duty Marine. Our mission is to offer high-quality gear and apparel for members of the USMC, their families, and anyone who respects and supports the Marine Corps values.

Our logo is inspired by the legendary nickname “Devil Dog,” given to the Marines for their fierce determination and fighting spirit. It’s a symbol of honor, courage, and commitment.

Yes — all our products are proudly designed, printed, and processed in the United States, with our main base in Florida.

Not at all. Our products are for everyone — Marines, veterans, families, and supporters who appreciate the spirit and tradition of the Corps.

The reversed flag represents the U.S. military tradition of always moving forward and never retreating. On uniforms and gear, the blue field of stars faces forward — the position of honor — symbolizing progress and courage in battle.

We also fully honor the U.S. Flag Code. What appears on our apparel is not an actual flag, but a respectful representation of it. We would never disrespect our nation’s flag; every design is created with pride, patriotism, and deep respect for what it stands for.

Product Availability

We’re working hard to expand our unit and battalion designs while maintaining top quality and brand consistency. If you don’t see yours yet, reach out to us! We can prioritize adding your unit’s logo to our collection, just send us a high-resolution image to make sure we capture every detail.

Yes! At Devil Dog, we proudly offer wholesale options with no minimum order requirement. Contact us for a quote and details on customization or special pricing for bulk orders.

No worries, contact us, and we’ll make sure you get the size you need. Custom sizing is available upon request for an additional fee, and we’ll ensure it meets our quality standards.

We can create your favorite design in the color of your choice. There’s a small additional charge for special color requests, but we’ll make sure the result is exactly what you’re looking for.

We’re constantly expanding our catalog, but if you’d like one of our designs on a different product, we can make it happen. Just email us your idea, and we’ll send you a custom quote to create it for you.

Custom Orders

Absolutely! We’re always ready to offer custom work. Just email us with your request and let us know how you’d like to personalize your item, whether it’s a name, unit, or special detail.

Yes, we can. Our design team can recreate or redesign your logo from scratch. To ensure the best results, please send us any images you have, the higher the quality, the better. A small additional fee may apply depending on the complexity of the artwork.

The timeframe depends on the complexity of the design, but typically it takes between 12 to 48 hours, including review and adjustment stages to ensure everything looks perfect.

Yes, you can request changes before final approval and during review stages. To keep our process efficient and professional, we allow up to two rounds of revisions per redesign.

While our brand is inspired by the United States Marine Corps, we proudly work with all branches — Army, Navy, Air Force, and more. If you don’t see your logo in our store, contact us! We may already have it, and if not, we’ll redesign it for you with the same quality and attention to detail.

Shipping & Delivery

“Made to Order” means that your item is created specifically for you once your order is placed. We print and prepare each piece within 1–3 business days (Monday through Friday, excluding weekends and holidays). This ensures every product meets our quality standards.

Once your order is received, we take 1–3 business days to process and print your item(s). After that, your package is handed over to our shipping partners. Delivery typically takes an additional 6–7 business days, depending on your location.

Overall, you can expect your order to arrive within 6–10 business days after purchase.

Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey in real time.

At the moment, we only ship within the United States. However, we’re working hard to expand our shipping options so that our products can soon reach customers worldwide.

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at devildogsupplygear@gmail.com.

Please note that returns must be sent to the following address:

📍 4800 Blistering Way, Lake Worth, FL 33467

Once your return is approved, we’ll send you a return shipping label and instructions on how to send your package back.

Items returned without prior authorization will not be accepted.

Please inspect your order upon delivery and contact us immediately if any item is defective, damaged, or incorrect. We’ll evaluate the issue and work quickly to make it right.

All our gear is printed on demand, which means we don’t keep stock in a warehouse. Please check our size guide chart carefully before placing your order to ensure the best fit.

We accept exchanges and offer a full refund on the item price, excluding shipping costs. However, we do not provide return labels for size exchanges.

To exchange an item, simply return the original product at your own shipping expense. Once we receive and approve the return, you can place a new order for the desired size or product.

This is the fastest way to make sure you get exactly what you want.

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the transaction.

If more than 15 business days have passed since your return was approved, please contact us at devildogsupplygear@gmail.com.